Question 1

How fast can you build my website?

Accepted Answer

Simple sites (up to 10 pages) typically launch within 30 days, larger sites within 60 days, and custom-programmed builds within 120–180 days. You approve a design mockup before we write code, and we keep you updated at every phase.

Still have questions?

Send us a message — a real engineer replies within 24 hours.

Contact us

Question 2

Do I own my website, domain, and content?

Accepted Answer

Yes — 100%. Your domain stays in your name, and you own the website and all its content outright. We only ask for the access needed to manage it on your behalf.

Question 3

Are there hidden costs on top of the plan price?

Accepted Answer

No. Plans are flat monthly rates covering everything listed on the pricing page. Third-party costs like domain renewals or ad budgets are quoted separately before anything is spent.

Question 4

Will my website rank on Google?

Accepted Answer

Every site we build ships SEO-ready (semantic HTML, meta tags, sitemap, structured data, Core Web Vitals). Rankings themselves require ongoing work, which is exactly what our management and maintenance plans cover.

Question 5

What happens if I cancel my subscription?

Accepted Answer

You can cancel anytime with 30 days notice. Your website, domain, and content remain yours, and we hand over full access plus documentation. There is a 30-day money-back guarantee on new subscriptions.

Question 6

Can you redesign my existing site without losing rankings?

Accepted Answer

Yes. We preserve your URL structure, meta tags, and content, then re-submit the site to search engines after launch. Protecting existing rankings is an explicit step in our build process.

Question 7

Can I update the website myself?

Accepted Answer

Yes. Content-managed pages can be edited by your team at any time. Most clients still let us handle updates under their plan so nothing breaks — the choice is yours.

Question 8

How fast do you respond to support requests?

Accepted Answer

Critical (P1) incidents get responses from 5 to 60 minutes depending on your plan, 24/7. Lower-priority tickets follow published SLA windows from 2 hours to 2 business days.

Question 9

Do you handle hosting, backups, and security too?

Accepted Answer

Yes — that is the point of managed services. Hosting with 99.95% uptime SLA, daily encrypted backups, SSL management, WAF, and malware scanning are included in the relevant plans.

Question 10

What does onboarding look like?

Accepted Answer

A free assessment first, then a proposal with fixed scope and timeline. After signup we migrate or build your site on staging, you approve it, and we launch with zero-downtime cutover.

Question 11

Do you work with our existing tools and vendors?

Accepted Answer

Yes. We coordinate with your domain registrar, email provider, CRM, and any other vendors so you have a single point of accountability: us.

Question 12

How do I track what you are doing each month?

Accepted Answer

Every plan includes a monthly report: updates applied, security scans, backups verified, uptime stats, and content changes — plus a client portal with tickets, invoices, and project tracking.

Question 13

What happens if my website gets hacked?

Accepted Answer

We isolate the incident, restore from a clean encrypted backup, patch the entry point, and document everything. Managed-security clients get proactive WAF and malware monitoring to prevent it in the first place.

Question 14

How do we get started?

Accepted Answer

Use the instant quote calculator for ballpark pricing, then request a free assessment. We reply within 24 hours with next steps and a fixed proposal.

Frequently asked questions