Family 04 — Managed Technology

Managed Technology & Cloud Operations

BazionWeb is not an unmanaged hosting reseller. We deliver Managed Cloud Operations: infrastructure, configuration, monitoring, backups, updates, and direct developer support.

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Organizational Fit

Who This Service Is Engineered For

Select the package tier that aligns with your operational maturity and growth goals.

TIER 01

Website Owners Needing Reliability

Businesses wanting fast SSD hosting with free SSL and backups

Host Essential & Business Plans (KSh 4,500 – 8,500/year).
TIER 02

Active SMEs & Commercial Sites

Requiring weekly updates, security scans, and dedicated support hours

Care Business Plan (KSh 10,000/month | $150/month).
TIER 03

Mission-Critical & E-Commerce Platforms

Requiring guaranteed 15-minute P1 emergency response and cloud containers

Care Professional & Enterprise (From KSh 20,000/month).
Transparent Commercial Packages

Included Deliverables & Fixed Rates

Commercial Price Book:🌍 International (USD)·

Host Essential

$60/year
Fast SSD NVMe
Annual billing · 99.9% Uptime

Managed web hosting with SSL, DNS management, and automated backups.

Select Host Essential
Deliverables:
High-speed SSD NVMe hosting
Free automated SSL (HTTPS) certificate
Cloudflare Edge DNS & global CDN caching
Automated weekly off-site backups
99.9% uptime monitoring
Basic malware scanning & firewall
Standard technical support
Recommended

Host Business

$120/year
3x CPU/RAM + 5 Emails
Annual billing · 99.9% Uptime

Enhanced hosting with business emails, daily backups, and staging testing.

Select Host Business
Deliverables:
3x CPU & memory resources for fast page loads
Up to 5 business email accounts (@yourcompany.com)
Automated daily backups with 14-day retention
Free SSL, Cloudflare CDN & DDoS defense
Staging environment for safe pre-launch testing
Performance & speed monitoring
Seamless free migration from your old host
Priority ticket support response
Most Popular Care

Care Business Retainer

$150/month
2 Support Hours/Mo
Monthly retainer · 8h SLA Response

Proactive management with weekly update cycles, SEO reviews, and dedicated support hours.

Select Care Business Retainer
Deliverables:
Weekly CMS & plugin compatibility testing
Daily automated off-site encrypted backups
Proactive security monitoring & firewall tuning
Core Web Vitals & speed monitoring
SEO health audits & indexation monitoring
Monthly analytics review & plain-English report
Up to 2 support hours for content & enhancements
Same-day priority support response
Mission-Critical

Care Professional Retainer

$300/month
5 Support Hours/Mo
Monthly retainer · 4h SLA Response

Full digital engineering partnership with active code support and penetration monitoring.

Select Care Professional Retainer
Deliverables:
Proactive security auditing & penetration monitoring
On-demand staging backups & rollbacks
SEO keyword position & schema monitoring
Active content publishing assistance
Frontend & backend code development support
Up to 5 dedicated engineering hours included
Quarterly digital strategy & performance call
Priority emergency response channel (WhatsApp & phone)
Engineering Architecture

Standard Across Every Build

01

The 7 Pillars of Care

Monitor · Secure · Backup · Update · Optimize · Support · Report.

02

Real Systems Engineers, Not Chatbots

Your tickets are triaged and resolved by senior developers with direct repository access.

03

Verified Daily Off-Site Backups

Database snapshots stored in encrypted secondary cloud regions with regular restore drills.

04

Contractual SLA Response Times

Documented response windows backed by service credits if availability drops below 99.9%.

Optional Modular Add-Ons

Extra Engineering Hours Pack (5 Hours)
Dedicated developer hours for new features or design sprints.
$220
Dedicated Staging Environment
Private testing URL matching production.
$150/yr
Pay-As-You-Go Ad-Hoc Support
On-demand technical assistance without a monthly contract.
$50/hr

Explicit Scope Boundaries

•Unrestricted scope creep (maintenance covers allocated hours; new features quoted separately).
•Third-party cloud vendor outages beyond BazionWeb infrastructure control.
•Fixing unauthorized code changes made by unvetted external freelancers.
Clear boundaries protect your project timeline and prevent unexpected costs.
Operational Answers

Frequently Asked Questions

Do I have to subscribe to a monthly Care plan after launch?

No. We believe in client ownership. You are free to host or maintain your website independently, or engage BazionWeb on-demand at KSh 3,500/hour.

What happens if our website goes down?

Our monitoring triggers an alert to on-call engineers within 60 seconds. On Care Business and Professional plans, incident response starts immediately according to our SLA.

Let's build your managed technology & cloud operations

Backed by our 100% Client Ownership Guarantee, itemized scope quotation, and included defect warranty.

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